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Police Dispatcher

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

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Please see Special Instructions for more details.

Applicants are to thoroughly complete the online application and attach the following required documents: cover letter and resume. Applicants who do not attach the required documents will not be considered for the position. For application assistance or questions, please contact Human Resources at (405) 682-7542, Monday through Friday between the hours of 8:00 AM and 5:00 PM.

Position Information

Position Information (Default Section)

Posting Number Staff_0402240
Classification Title Service Maintenance D
Working Title Police Dispatcher
Datatel Position ID SASE5POLDISP1C
Annual Hours 2080
Placement Range $10.70 - $11.75
Position Type Regular
Job Category Non-Exempt
General Description

The Police Dispatcher performs duties associated with emergency and non-emergency response of a campus police department to service calls and inquiries received through on scene observations, telecommunications, emergency alarms and personal contact with campus patrons.

Reports To Campus Police Lieutenant
What position(s) reports to this position?

none

Job Duties (Position Specific)

(The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

Job Duties (Duties Assignment Statement)

Greet visitors to the Campus Police Department with respect and courtesy.

Effectively receive, comprehend and respond to emergency and non- emergency incoming telephone, radio and other electronic communications directed to the Campus Police Department following established protocols.

Effectively obtain necessary details to facilitate a rapid, safe and comprehensive delivery of emergency services.

Effectively exchange information utilizing written or oral Communication.

Assign proper personnel to all service requests.

Recognize the need for external emergency resources and initiate communication with appropriate agencies.

Effectively monitor and utilize closed circuit television (CCTV) system, fire systems and security alarms to assist officers in maintaining a safe and secure campus.

Maintain a functional awareness of campus geography, events, schedules and key safety and security concerns.

Effectively maintain records related to incident reports, lost & found property, communication logs, traffic citations and service requests.

Effectively answer and connect non-emergency incoming telephone calls to OCCC PBX system when necessary.

Job Duties (Safety / Policy & Procedures)

Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.

Contribute to a safe educational & working environment.

Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.

Complete quarterly health and safety training pursuant to OCCC’s established safety and health procedures and practices.

Participate in all applicable OCCC emergency, evacuation and shelter in place drills and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.

This position has been identified as having significant responsibility for student and campus activities. The individual holding this position is designated as a Campus Security Authority (CSA). CSAs are required to report crimes they become aware of to the Reporting Structure at Oklahoma City Community College. Annual CSA training is required for individuals holding this position.

Minimum Education/Experience

High School diploma or GED.

Previous clerical/switchboard experience or equivalent related experience.

Required Knowledge, Skills & Abilities

Ability to operate telephone.

Ability to work flexible and weekend schedule.

Ability to communicate in a clear and concise manner.

Ability to obtain, note and transfer details of complex situations to police or security officers by telephone or radio communication.

Ability to effectively prepare, organize, file and retrieve written forms, logs and report documents.

Ability to operate office business equipment (i.e. scanners FAX and Copiers)

Ability to respond effectively and calmly with difficult or irate callers.

Ability to remain calm in an emergency situation.

Ability to use computer keyboard and mouse.

Ability to use a two-way radio.

Ability to recognize critical situations and organize actions following protocols and standards for emergency responses.

Ability to utilize moderately complex computer software programs

Physical Demands/Working Conditions

1. GENERAL PHYSICAL REQUIREMENTS:
Light work: The person in this position may occasionally exert up to 20 pounds of force to grasp, lift, carry, push, pull or otherwise move objects..

2. PHYSICAL ACTIVITIES:
This position requires the person to frequently communicate with and listen to students, faculty, staff, and others to perform the essential functions of the position. Must be able to exchange accurate information in various situations.

This position requires the person to frequently move about the office to assist customers and perform the essential functions of the position.

This position requires the person to frequently operate a computer and other equipment to perform the essential functions of the position.

This position requires the person to frequently operate equipment that involves repetitive motions of hands and wrists.

This position requires the person to frequently position self to access materials that may be above head or at ground level.

This position requires the person to use upper and lower body to exert force up to 20 pounds to grasp or lift materials or equipment.

This position requires the person to frequently position self to work assist Police Department staff, customers, and work with equipment.

This position requires the person to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.

3. VISUAL ACUITY:
This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.

4. WORKING CONDITIONS
This position performs the essential functions in an indoor, Campus Police Department office setting.

This position requires the person to occasionally be exposed to infectious diseases.

This position requires the person to occasionally function around prisoners, mental patients, uncooperative, agitated and hostile individuals.

Preferred Qualifications

Successful completion of some college credit hours.

College Campus Student Life Experience.

Experience as a police dispatcher.

Experience with a law enforcement agency.

OLETS Certification active or expired.

Prior customer service training or experience.

Experience with moderately complex computer programs.

Experience with organizing, filing and retrieving documents from files.

Required Training

Annual Campus Security Authority (CSA) Training

Work Hours

Successful applicant can be assigned to a shift to best meet the needs of the campus police department. Successful applicant must work weekends, holidays, and overtime as needed.

Department Campus Police Department
Job Open Date 07/11/2017
Job Close Date 08/08/2017
Open Until Filled No
HR Contact Alicia Silva
Special Instructions to Applicants

Applicants are to thoroughly complete the online application and attach the following required documents: cover letter and resume.

Applicants who do not attach the required documents will not be considered for the position.

For application assistance or questions, please contact Human Resources at (405) 682-7542, Monday through Friday between the hours of 8:00 AM and 5:00 PM.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Have you earned a High School Diploma or GED?
    • Yes
    • No
  2. * Do you have previous clerical/switchboard experience or equivalent related experience?
    • Yes
    • No
  3. * Briefly describe your previous clerical/switchboard experience or equivalent related experience.

    (Open Ended Question)

  4. * Have you attached all documents required (cover letter and resume) to be considered for this position?
    • Yes
    • No

Required Documents

Required Documents
  1. Cover Letter
  2. Resume/CV
Optional Documents
  1. Transcript
  2. Other Document