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Student Support Services - Student Assistant

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Please see Special Instructions for more details.

Applicants are to thoroughly complete the online application and attach the following required documents: cover letter and resume. Applicants who do not attach the required documents will not be considered for the position. For application assistance, please contact Human Resources at (405) 682-7542, Monday through Friday between the hours of 8:00 AM and 5:00 PM.

Position Information

Position Information (Default Section)

Classification Title Student Employment Program (FWSP/STEP)
Working Title Student Support Services - Student Assistant
Datatel Position ID
Annual Hours As needed or assigned not to exceed 25 hours per week.
Placement Range $8.40 - $8.90
Position Type Student Employee
Job Category Student
General Description

The Student Employee is responsible for providing customer (student) assistance and provides clerical and other general office support to the Office of Student Support Services.

Reports To Student Support Services Assistant
What position(s) reports to this position?

N/A

Job Duties (Position Specific)

(The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

Job Duties (Duties Assignment Statement)

Provide customer service in-person to students, other college staff or faculty and to the public regarding information about the office or the college’s services and operations.

Provide customer service via the telephone, forward calls and take messages as needed.

Provide clerical tasks such as scanning and copying documents, filing and organizing materials, organizing office supplies and clerical tasks as requested.

Assist students with login tot he office, using the Starfish system.

Prepare text in alternative formats (experience not required).

Input data into an electronic database.

Assist with set-up and execution of events and class presentations.

Make deliveries to other offices or individuals on campus.

Complete specialized computer assignments, as needed.

Adhere to FERPA guidelines to maintain student record confidentiality.

Job Duties (Safety / Policy & Procedures)

Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.

Contribute to a safe educational & working environment.

Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.

Complete quarterly health and safety training pursuant to OCCC’s established safety and health procedures and practices.

Participate in all applicable OCCC emergency, evacuation and shelter in place drills and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.

Minimum Education/Experience

Current OCCC student enrolled in a minimum of 6 hours for the Fall or Spring semester or enrolled in a minimum of 3 hours for the Summer semester.

OR

Current OCCC student with a Federal Work Study award.

Required Knowledge, Skills & Abilities

Computer literate.

Positive interpersonal skills.

Sensitive to confidential information.

Comfortable assisting individuals with disabilities and students in crisis.

Customer service oriented attitude and behavior.

Punctual.

Ability to follow directions and work independently.

Ability to utilize a computer and learn new computer skills when necessary.

Physical Demands/Working Conditions

1. GENERAL PHYSICAL REQUIREMENTS:
Light work: The person in this position may occasionally exert up to 20 pounds of force to grasp, lift, carry, push, pull, or otherwise move objects.

2. PHYSICAL ACTIVITIES:
This position requires the person to frequently communicate with and listen to students, faculty, staff, and others to perform the essential functions of the position. Must be able to exchange accurate information in various situations.

This position requires the person to frequently move about the Student Support Services office and OCCC campus to assist students and perform the essential functions of the position.

This position requires the person to occasionally position self to access materials or equipment and/or to assist students.

This position requires the person to occasionally ascend/descend a ladder, scaffolding, ramp, etc. to perform the essential functions of the position.

This position requires the person to use upper and lower body to exert force up to 20 pounds to grasp materials or equipment.

This position requires the person to frequently position self to access materials that may be above head or at ground level.

This position frequently requires the person to operate a computer and other equipment to perform the essential functions of the position.

This position requires the person to operate equipment that frequently involves repetitive motions of hands and wrists.

This position requires the person to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.

3. VISUAL ACUITY:
This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.

4. WORKING CONDITIONS:
This position performs the essential functions in an indoor, office setting.

Preferred Qualifications

Working knowledge of Microsoft Office products, including Outlook, Word and Excel.

Good phone skills and etiquette.

Customer service work experience.

Initiative and willingness to learn.

Required Training
Work Hours

Flexible depending on student class schedule and needs of the department. May be required to work until 6 p.m.

Department Student Support Services
Job Open Date 11/22/2017
Job Close Date 06/30/2018
Open Until Filled No
HR Contact Brendan Hill
Special Instructions to Applicants

Applicants are to thoroughly complete the online application and attach the following required documents: cover letter and resume.

Applicants who do not attach the required documents will not be considered for the position.

For application assistance, please contact Human Resources at (405) 682-7542, Monday through Friday between the hours of 8:00 AM and 5:00 PM.

Posting Number Student, Work Study, Temporary_0402247

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Are you a current OCCC student enrolled in a minimum of 6 hours for the fall or spring semesters or enrolled in a minimum of 3 hours for the summer?
    • Yes
    • No
  2. * Are you a current OCCC student with a Federal Work Study award? (All applicants are required to attach current OCCC transcript
    • Yes
    • No

Required Documents

Required Documents
  1. Cover Letter
  2. Resume/CV
  3. Transcript
Optional Documents